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Urgent priority ticket #TKT-1247

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#TKT-1247 Urgent Open Technical
5 min ago

Cannot access live class - video not loading

I'm trying to join the React Hooks Deep Dive live class but the video is not loading. I've tried refreshing the page and clearing cache but nothing works. Please help urgently!

Sarah Johnson 3 replies
#TKT-1246 High In Progress Billing
2 hours ago

Payment charged twice for the same course

I was charged $99 twice for the React Advanced course. Please refund the duplicate charge. Transaction IDs: #TXN-8452 and #TXN-8453.

Mike Chen 5 replies
#TKT-1245 Medium Waiting Account
5 hours ago

How to change my profile picture?

I want to update my profile picture but I can't find the option in settings. Could you please guide me through the process?

Emily Davis 2 replies
#TKT-1244 Low Resolved Feature Request
Yesterday

Suggestion: Add dark mode to mobile app

Would love to see dark mode support in the mobile app. It would be really helpful for night-time studying sessions.

Alex Wilson Closed
#TKT-1243 Medium Open Certificate
2 days ago

Certificate download link not working

I completed the Python course last week but the certificate download link in my email is broken. Can you please send me a new link?

Lisa Park 1 reply
#TKT-1242 High In Progress Login Issue
3 days ago

Two-factor authentication not sending codes

I enabled 2FA but I'm not receiving any verification codes on my phone. I've been locked out of my account for 24 hours now.

David Brown 4 replies
#TKT-1241 Resolved Account
1 week ago

Cannot update email address

Fixed! Thank you for the quick response. The verification email came through.

Showing 1-7 of 248 tickets

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